Kirsty Crossley & Treviso ( Now Mischeif)
I contacted Dawn initially in response to an advert she had posted, the horse advertised was sold but Dawn asked me detailed questions about what I was looking for and my budget.
I was aware from the start I was working with a modest budget, and an INCREDIBLY specific brief. (I wanted an exact colour, type, temperament and a generous 2 cm window of suitable height) So had prepared myself for a long and possibly impossible search.
So much so that at the time of reaching out to Dawn I didn’t have all of the funds for the purchase ready to go as I’d just assumed I’d be looking for months.
Dawn replied to my initial enquiry with a reassurance she would find me something suitable. I was offered the choice to either proceed unseen or fly out. I chose to proceed to buy unseen, Thanked Dawn for her time and prepared myself for the high possibility that once faced with such a gruellingly specific shopping list, she might delete my contact information label me an impossible client and run screaming for the Montes de Malaga.
That same day, Dawn returned with photos and videos of exactly what I was looking for, but slightly over budget. However mindful of this, once I’d agreed he was perfect Dawn went back to the breeders and negotiated hard on my behalf to get him to an affordable price for me. With price agreed the vetting was booked promptly and even though Spain was suffering the mass power outages at the time he was quickly vetted and the report returned to me with videos to follow.
Unfortunately everything happened SO efficiently that once the vetting was complete I still didn’t have 100% of my funds in place to complete the purchase and wouldn’t have for another 2 weeks. Not to worry, Dawn to the rescue again- With a deposit paid the horse was moved to livery for me to await me making the balance payment.
During this time I was kept informed on how he was with videos and photos.
Once he was fully paid up, Transport was then arranged for me with zero stress and his journey home was confirmed. Dawn even insisted on refunding back to me any overpaid livery fees.
Not long afterwards he was on his way, I was kept well informed by his transport company, and he arrived at my yard literally to the minute on time!
He arrived well shod with great feet and in healthy body condition. And most importantly he is precisely the horse I was hoping for, and exactly the horse Dawn promised.
Once he landed home, Dawn supported with care and settling in guidance, information on how to register him in the UK BAPSH and their contact information and she took a genuine interest in how he’s settling and if he was definitely the horse I was hoping for.
This has been my first experience of buying direct from Spain unseen.
I appreciate that for some people who’ve opted to use this method the outcomes can be.. well variable! However I can say with conviction that Dawn handled everything like a consummate professional and couldn’t have found me a more perfect match.
She was empathetic to my reasons for having such an inflexible brief, kind, communicative, and supportive throughout the process of vetting, buying, arranging livery and transport. And even though I imagine aa clients go I probably slot nicely into the “Slightly divaish” end of the scale when it came to what I wanted vs what I could realistically afford Dawn was patient, reassuring and didn’t once make me feel like I was asking for too much.
Everything was taken care of for me to a high standard and Mischief is my dream horse and then some! Buying him and bringing him home has been totally stress free and now he’s here I just keep staring at him unable to believe how sweet and beautiful he is! I can’t believe I’m lucky enough to own him.
If I ever find myself in a position to be looking for another Spanish horse Dawn would be my first and only call. Dealing with her felt like chatting easily with a trusted friend and she has my absolute confidence in her abilities as Dream maker.
Thank You Dawn and your team!